April 2008 Archives

We're upgrading our Level(3) link tomorrow morning at 8:30am local time from 100Meg to 1000Meg. This will bounce our Level(3) and Packet Exchange eXpress peerings for a brief period and everything should return to normal within 60 seconds or so.

This should only cause momentary lag where some routes that currently route over Level(3) and PE eXpress will move to another carrier and then back again once the peerings come backup.

We don't expect any network downtime during this windows.

At 07:30 this morning, the morgana server stopped responding to all requests, and had to be rebooted. This was completed by 07:50, and the morgana server is now up and running again.

We will update this post if we find out any further information as to why it stopped responding to requests.

Hi there,

PEM(PSA as its now called) will be upgraded to version 2.7 tomorrow morning starting at 6am. PEM has some UI and Backend bugs that needed to be fixed that Parallels have included in the 2.7 release. As we're affected by 2 of these bugs we're having them update our install to 2.7 from 2.6.5.

The upgrade of our current system should take about 3 hours. Parallels development/engineering team will be doing this upgrade. There will be approx 3 minutes of downtime per Windows VPS node and upto 35 minutes of downtime to our CP.

We'll post tomorrow with an "all clear" once we've tested everything after the update.

As usual, if you notice any issues please contact us via e-mail (support at blacknight dot ie) or directly on our helpdesk.

Hi there,

In order to change how we manage VEs memory in Virtuozzo we need to restart the Virtuozzo service on each hardware node (for linux VPS only).

We've made all the necessary config changes already. We'll be doing the restarts just before 6pm Irish Time. (2hours from this post time.)

The switch in DEG which caused issues has to be replaced tonight as it is starting to misbehave again. This will be done at around 20:00 tonight, and should only cause a minor outage as servers are moved from the old switch to the new switch.

Hi there,

1 shared server is down and several customer machines are currently off air due to a switch fault in DEG.

The switch's interfaces are up, but it has stopped passing frames. We'll post updates as we get them.

Update: 13:15

Switch has been rebooted and access has returned for all customers. We'll examine our syslogs etc and see what we can find out. We've replacement hardware onsite already so if this re-occurs we'll replace this switch in the coming 24 hours.

We informed you some time ago of an upcoming upgrade to our billing / control panel system.

You will probably receive an email from us later today regarding our billing system.

The text of the email is below:

Dear XXX
 

 As you may know we are currently deploying a new billing and control panel system.
 
 In order to facilitate the migration we would appreciate your help.
 
 Please follow the link below to create your new control panel login.
 
 NB: We will not ask you for any personal information at any time.
 
 To create your new control panel login, please visit
 

 

 Should you encounter difficulties please contact support@blacknight.com
 
 --
 Regards
 Team Blacknight
 http://www.blacknight.com

Once you get this email you will be able to setup your new login for our new billing system which will be going live very soon.
If you have any queries or issues please let us know.
NB: This change affects ALL Blacknight clients

We're getting notifications about NTL routing issues. This covers NTL, Chorus Ireland customers only. UK appear unaffected.

We're unaware of any network problems on our end (green lights all over)

We've opened tickets with some of our carriers to see if they can shed any light on it.