Switch Issue in DEG causing loss of network connectivity for some customers

Message

Hi there,

1 shared server is down and several customer machines are currently off air due to a switch fault in DEG.

The switch's interfaces are up, but it has stopped passing frames. We'll post updates as we get them.

Update: 13:15

Switch has been rebooted and access has returned for all customers. We'll examine our syslogs etc and see what we can find out. We've replacement hardware onsite already so if this re-occurs we'll replace this switch in the coming 24 hours.