billing manager down currently

By
Paul Kelly
on Tuesday November 4 2008 10:06 TrackBacks (0) Comments (0)

Notification Type

Emergency Maintenance

Date

November 4, 2008 9:30 AM

Service Affecting

Yes

Message

Your billing tab in your control panel (https://cp.blacknight.com) is currently unavailable. We're working on a problem with it at the moment and currently we don't have an ETA for a fix.

Hopefully we'll get it back up and running shortly.

Resolution: One of the containers on our BM node was core dumping, this turned out to be a log file issue which has been raised with our development people to ensure that a permanent fix is put in place so this doesn't reoccur.

Timeline: 09:30 BM goes down - 10:28 BM comes back up

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