There was an issue with cp.blacknight.com earlier this morning which was preventing users from logging in.
Once we became aware of the issue we took action to fix it and it is now working as normal.
Hosting services were not affected.
We are currently experiencing issues processing payments via credit card / Laser.
We will update you once this issue has been resolved.
In the interim we are more than happy to accept payment via Paypal, wire transfer etc.,
Apologies for the inconvenience
UPDATE: 2320 - this issue should now be resolved
If you are running a Plesk based VPS DO NOT upgrade to Plesk 9.
There are issues with Plesk 9 on our system which may render your VPS unusable
So please do not install Plesk 9 until we give the "all clear"
The domain search function in our online store is currently taking a long time to provide results. We're aware of this issue and working to resolve it as soon as possible, we believe one of the registrars/registrys we use may currently be having some problems. Once we figure out which one we'll disable it and the store domain search function should return to normal.
Update: 12:22
The domain search function is now working correctly. We're still investigating the cause, but as of 12:22 it's back working. We suspect large logfiles (2GB file boundry) may have caused this, but we're awaiting clarification from Parallels.
Summary: Mail on our new shared hosting platform is not working 100%, there was a change made by Parallels to our control panel systems this morning which should not have affected e-mail but it looks to have had.
We're currently working to resolve this issue and we'll post updates when we have an ETA.
Update: 09:55
This appears to be an LDAP problem, we're working to resolve it at the moment. Right now the service is running but keeps locking up. The knock on effect is that the mail servers can't auth pop3 or imap users currently.
Update: 10:35
We've been monitoring ldap now for some time and for the last 18 or so minutes we've been successfully authing users. We have the capability for LDAP replicas which we'll implement to prevent us having to rely on 1 LDAP server in the future.
Problem resolution:
The ldap indexes were corrupt, we stopped ldap, moved the indexes out, started ldap and the indexes have been rebuilt. POP, IMAP and SMTP are now functioning correctly.
We are currently investigating some network issues that are having some impact on our network.
Sorry if this is vague, but I'm waiting on more concrete information from our technical staff
Just be aware that we are looking into it
When: Monday 8th December @ 18:00 - 19:00
What: Atmail (Webmail) Upgrade
Service hits:
The Webmail software is being updated to the latest version. This will only affect users of the new shared hosting system.
Due to a massive jump in the email queue on Ragnell, we've had to disable inbound SMTP while it deals with it. At the current rate, it's probably going to take up to an hour for the queue to get back down to a reasonable level and for mail to start flowing.
Update: Mail is flowing through Ragnell again as the root cause of the massive queue has been dealt with. However, mail through that server is still going to be slow for the rest of the evening as the server gets through the mails currently in the queue.
Unfortunately this site was offline for a good part of this morning.
It's not hosted on our main network and we will be looking into changing how we monitor it in the future, as it was down for a lot longer than we would have liked