Notification Type
Scheduled Maintenance
Date
December 8, 2008 9:00 AM
Service Affecting
Yes
Message
Summary: Mail on our new shared hosting platform is not working 100%, there was a change made by Parallels to our control panel systems this morning which should not have affected e-mail but it looks to have had.We're currently working to resolve this issue and we'll post updates when we have an ETA.
Update: 09:55
This appears to be an LDAP problem, we're working to resolve it at the moment. Right now the service is running but keeps locking up. The knock on effect is that the mail servers can't auth pop3 or imap users currently.
Update: 10:35
We've been monitoring ldap now for some time and for the last 18 or so minutes we've been successfully authing users. We have the capability for LDAP replicas which we'll implement to prevent us having to rely on 1 LDAP server in the future.
Problem resolution:
The ldap indexes were corrupt, we stopped ldap, moved the indexes out, started ldap and the indexes have been rebuilt. POP, IMAP and SMTP are now functioning correctly.
Im still having problems acessing my emails.
Im on the shared hosting medius plan and i keep getting prompted for a network password.
This only started happening today! Passwords etc have not changed.
If the issues still persist please let us know, however I understand that we put in a fix for this already
Michele