Intermittant email issues on cp.blacknight.com mailservers

Message

If your hosting package is through cp.blacknight.com (minimus, medius, maximus) and you are having some email issues either receiving, sending, or with the webmail, then it is most likely related to an issue we are currently having on our new shared mailserver cluster.

The load balancer that divides the email load between our shared mailservers is not functioning fully at the moment and is sending more mail through one single server rather than sharing it equally.  As such that mailserver is getting overloaded and causing intermittant mail issues for some users.

Our engineers are looking into this now and we hope to have it resolved as soon as we can.

Update: 12:15 - This issue should be fully resolved now.  We have liased with the control panel vendors about this and it looks like the issue was due to a configuration problem where one mailserver was taking the vast majority of email requests due to it saying it was the load balancer.