Transient Network Issues On Some VLANs

Message

Our technical team is currently investigating some transient network issues, including packet loss, affecting some VLANs

Update: 20:45

We've narrowed this issue down to a firewall pair in Data Electronics that protects about 8 vlans. These range from customer vlans to vlans for our old shared hosting platform. All servers connected to these networks experienced packet loss ranging from 2% to 50% sporadically during this extended issue.

We've still not found the route cause, but services are currently fully restored and our investigation continues.

If there are any issues lingering from this issue please e-mail the support desk, dedicated and colo customers please call the on-call number.