Notification Type
Scheduled Maintenance
Date
April 1, 2009 4:00 AM
Service Affecting
Yes
Message
On Wednesday April 1st at 4am, we'll be upgrading our billing system to version 4.4 Service Pack 1. This will introduce a significant number of bug fixes and feature enhancements.This will require some downtime, so the following systems and customer facing interfaces will not be available during this window:
1) our online store (https://store.blacknight.com).
2) the billing tab in cp.blacknight.com when you're logged in
3) domain name server changes, contact updates etc
Note: This affects all customers who have their billing handled by https://cp.blacknight.com
The maintenance will start at 4am approx and complete shortly before 8am.
Update: April 1st 09:45
We're having some unexpected problems in a few areas:
Firstly our payment plugin for the billing system isn't currently working, so can't accept debit/credit card payments. These tested fine on our test environment.
Secondly the plugin that handles all interaction with the IEDR (for .ie domains) is currently not working. Again this tested fine in our test environment, but not in the live. We're working with Parallels to get both plugins backup and running.
Lastly and not as critical as the problems above, there are some CSS/layout issues on the customer and admin facing parts of the billing system. The interface looks a little weird and it's not too easy to navigate. Hopefully this will be sorted soon.
More updates as we have them.
Thanks for the update. What are the enhancements? Will it include a fix for the problem I mentioned before?
Hi Stephen,
This upgrade is a major upgrade, but only of the billing part of the service. It doesn't affect the provisioning or hosting aspects of the system. There are a lot of interesting features in it from the point of view of selling additional services to our customers and making others much simpler.
Paul