Phone system Maintenance - August 17th

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Notification Type

Technical Information

Date

August 17, 2009 11:00 AM

Service Affecting

No

Message

Summary: We're changing phone systems on August 17th at 11am, for a period of about 1 hour we may not be reachable via our regular local numbers. However our 1850 number should work throughout the change over.

Details:

On Monday the 17th of August at approx 11am our eircom lines will be ported over to a sip trunk that is terminated on a box in our office. As this will be running over fibre it'll give much greater call capacity. Our 059 numbers will be porting away from Eircom so there will be a period of time where they won't work during the switch over.

Our phone menu stucture is going to change. It'll be far more simplified than it is currently. e.g. 1 for Support, 2 for Sales and 3 for accounts

Note: during this time we ask that all customers e-mail us their queries and we'll call you back!

We'll post further updates closer to the time to remind everyone!

Update: 08:30 Mon Aug 17th

This morning if you can not get through on our main line or 1850 number please call 0599167400 instead. Our international customers can get us via +353599167400 and we hope that the main number 0599183072 will work after 11am. The 1850 number will be switched over before 9am as this doesn't involve eircom.

Update: 18:10 Mon Aug 17th

This change over went ahead without any issues. All numbers/lines etc are now ported over to the new system.

Please take note that the phone system menu has changed. It is now 1 for Support, 2 for Sales and 3 for accounts.

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