Shared server morgana having issues

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Notification Type

Emergency Maintenance

Date

August 27, 2009 3:10 PM

Service Affecting

Yes

Message

Summary: Shared hosting server morgana is currently experiencing issues and our engineering team is working on it.

We'll post updates when we have them.

Update: 17:00

Sorry about the delays in getting back to you all. This machine is dead, we're currently in the process of building a replacement machine. We hope to have it ready in the coming hours, at which point it'll take some time to migrate the data off of the disks. We estimate approx 8 or so hours for the complete restore. We do apologise for the delays in this, however these machines have upward of 10m+ files on them and these can take some time to restore.

UPDATE: 19:12

The new hardware is online and the technical team are currently working on setting software and services and transferring data onto it.

Update: 23:10

The new server is up. All mysql data is restored, all configuration is restored. The main data store is currently at 65% restored totalling around 52GB completed. Restores can take some time as there's a lot of data involved.

We've tested serveral websites and they all appear to be working fine.

On the upgrade, it's a more modern server than the old morgana was and has 8GB of ram. So expect to see some additional performance gains.

Update 01:00

This machine is now backup. All sites that we've checked appear to be working normally, e-mail is flowing etc. If you have any issues please let our helpdesk know.

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8 Comments

Paul Keane on August 27, 2009 4:18 PM

Is there any update available on this? or even further information to give to disgruntled punters..

Cheers lads and lasses, I knew you'ld be on it.

Any chance you can fire in a bit more sneaky RAM while you have the hood open?

Now back to some customer management for myself!

Any news on this?

We'll try to update you as we can

Hi - is there any further update on the situation - my site is still down....

Gareth Cole on August 28, 2009 10:35 AM

Hi,

There seems to be a problem with webmail. I can see all the messages in my inbox, but when i try to view the contents of an individual message, I get the following error:

ERROR (2): fsockopen() [function.fsockopen]: unable to connect to localhost:110 (/var/www/html/webmail/inc/class.uebimiau_mail.php:80)

@Gareth

They're aware of this issue and are looking into it

Michele

@Gareth

Webmail should now (at last) be properly up and running.

Niall.

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