Shared server morgana having issues

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Summary: Shared hosting server morgana is currently experiencing issues and our engineering team is working on it.

We'll post updates when we have them.

Update: 17:00

Sorry about the delays in getting back to you all. This machine is dead, we're currently in the process of building a replacement machine. We hope to have it ready in the coming hours, at which point it'll take some time to migrate the data off of the disks. We estimate approx 8 or so hours for the complete restore. We do apologise for the delays in this, however these machines have upward of 10m+ files on them and these can take some time to restore.

UPDATE: 19:12

The new hardware is online and the technical team are currently working on setting software and services and transferring data onto it.

Update: 23:10

The new server is up. All mysql data is restored, all configuration is restored. The main data store is currently at 65% restored totalling around 52GB completed. Restores can take some time as there's a lot of data involved.

We've tested serveral websites and they all appear to be working fine.

On the upgrade, it's a more modern server than the old morgana was and has 8GB of ram. So expect to see some additional performance gains.

Update 01:00

This machine is now backup. All sites that we've checked appear to be working normally, e-mail is flowing etc. If you have any issues please let our helpdesk know.