Control panel software update September 16th

Message

When: Wednesday September 16th at 4am

What: Control panel and backend service upgrade to POA 2.9 HF02 which will prevent access to cp.blacknight.com for the duration of the upgrade.

Overview: We're currently running quite a new version of POA 2.9 and there are a number of bugs in this version. We'll be upgrading to POA HF02 which will fix a number of UI, provisioning and general system bugs that crept into our system since the last upgrade around 6 weeks ago. There's also a couple of new features introduced however these won't affect our existing customers for the time being.

Update: This update is a reminder that this maintenance window is going ahead tomorrow morning.

Update: 09:45

There are two issues since the upgrade this morning that are causing people issues.

Firstly webmail.$domain.tld isn't currently working. As a work around, you can login to https://webmail.blacknight.com and use the mail server "mail.blacknight.com" with your normal e-mail address and password.

Secondly all webspaces with php5 as apache mode seem to have somehow reverted to php4. We understand that this is a very serious issue and we've raised it with the highest possible priority with Parallels to get it fixed. The only short term work around is to change your webspace to use php5 cgi mode, but this won't suit everyone so it's not recomended unless your site is badly effected.

Update: 16:25 - all issues resolved and the upgrade ticket is now closed.

As of around midday the above issues were resolved. We were just waiting to see if any other issues cropped up before we gave the all clear on this upgrade.