Notification Type
Emergency Maintenance
Date
December 1, 2009 8:25 PM
Service Affecting
Yes
Message
Our technical team is currently working on an issue impacting our mail cluster.The directory services are having some issues, so authentication is currently not working
In simple terms - people cannot login to collect or send email
If you need to send email urgently please change your email SMTP to that of your ISP (broadband provider)
We will update you as soon as we know more.
Services affected: webmail, pop, smtp, IMAP
UPDATE 2137
We have been running the cluster in a degraded state for the last 45 minutes approximately and are monitoring the situation.
UPDATE December 2nd 1426
Apologies for not updating earlier
We have been monitoring this situation closely and the cluster appears to be handling authentication without errors. If you do, however, have any issues please let support know.
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down again and my two sites on Minimus plans
Ronan
I've checked with the technical team and they couldn't see any issues. Could you please contact support@blacknight.com with details of any issues you are having?
If you don't have access to email, please use the form on the support site to submit the details
Thanks
Michele