Network Issues

Message

Update: September 16th 08:40

We have identified a 3km long fibre link between our two data centres that is having intermittent packet loss which has been causing slow down for some customers from their websites and their vps servers. This link has been taken out of service apart from 1 network segment that we're using to diagnose the problem as we replace equipment on either end, this is NOT service affecting.

Last night at 23:00 we replaced the media converters (See note 1) in both locations 1 at a time and performed our throughput and packet loss tests. Replacing both media converters had no affect on the issue so this morning we're looking at other equipment including cross connects in both locations. Further updates will be posted when we have more information.

For now we're considered "At Risk" as our redundancy between the two facilities is affected by this issue.


Note 1: A media converter is a device that converts light energy into electrical energy for network purposes. i.e. it takes a fibre connection on one side and a copper connection on the other and passes the network data from one to the other.

We have received several reports of network issues including packet loss.
Our technical team are working on investigating the issue in depth.