smtp1r.cp.blacknight.com / mail.blacknight.com slow mail delivery and pop3 / imap access

By
Paul Kelly
on Monday November 29 2010 11:15 TrackBacks (0) Comments (3)

Notification Type

Scheduled Maintenance

Date

November 29, 2010 11:15 AM

Service Affecting

No

Message

Summary: Nov 29th @ 11:00 The mail servers are struggling to deal with the number of pop3/imap requests being asked of them this morning. We estimate that there'll be another week or so, certainly 3 days+ before the new storage platform will be ready.

Currently pop3/imap connections may time out or not connect at all for brief moments. Please ensure that you have your e-mail client set to check every 5 or 10 minutes instead of every 1 minute. This will ensure that mail works more smoothly for everyone.

We'll be announcing a time to change to the new storage during this week. Best estimates are this Friday night or Saturday night the 10th or 11th of December.

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3 Comments

Tara Whelan on December 1, 2010 2:00 PM

Hi, is there still an issue with the SMTP server? I have mail sitting in my Outbox since 10am. POP3 is fine. Thanks.

Paul Carty on December 6, 2010 4:48 PM

This email service is so unreliable, cant receive emails for the last 30 minutes. It goes down at some stage every single week.

Richard Weld-Moore on December 8, 2010 11:04 AM

Is there still a problem with this? We've had interrupted mail for weeks at this point.

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