smtp1r.cp.blacknight.com / mail.blacknight.com slow mail delivery / pop3 / imap access

By
Paul Kelly
on Tuesday November 23 2010 11:15 TrackBacks (0) Comments (3)

Notification Type

Technical Information

Date

November 23, 2010 11:20 AM

Service Affecting

Yes

Message

Summary: There's an on going issue where by the load on the mail servers is spiking quite frequently and causing timeouts in your e-mail client.

As we've been working on a solution to this for sometime there is no immediate fix. As an interim work around if customers change their mail checking limit from 1 minute to 7-10 minutes while we get a proper working resolution for this issue this will back off the load on the servers.

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3 Comments

Customer on November 23, 2010 12:27 PM

This has been going on for ages (on and off) - if it isn't fixed properly soon, my clients and I are going to migrate our hosted web and email services elsewhere!

Fionn Kelleher on November 24, 2010 4:04 PM

Perhaps some of the load was my fault :/

I'll change my iPhones settings from 1 minute to 30. Thanks for letting us know about this problem.

Fionn Kelleher on November 29, 2010 2:58 PM

@Customer

Blacknight are currently moving email servers and such, so it should all be back up soon. In the meantime, use webmail (webmail.domain.com) until this issue is resolved.

I don't think there is any need to change hosting providers/email providers, as this is a one-off issue.

Feel free to contact Blacknight for support.

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