Brief network interuption between 13:46 and 13:50

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Notification Type

Scheduled Maintenance

Date

December 23, 2010 2:15 PM

Service Affecting

No

Message

Summary: At approx 13:46 today we experienced some packet loss on our INEX facing connections. This resulted in some BGP flaps so our routes were withdrawn from several ISPs and then re-advertised. This would have appeared as a brief network outage. We've received a report from INEX explaining what caused this issue.

The report follows:

"Due to a port configuration issue, some INEX members may have experienced
packet loss today between 13:46:04 UTC and 13:50:46 UTC today (2010/12/23).

The reason for this packet loss was that the configuration on some
member-facing ports was changed to include unicast storm control.  While
this should have been a non service-affecting operation, it appears that
this was not the case.  We will shortly be opening up a support case about
this, as the packet loss was unexpected."

We don't expect any further issues as a result of this.

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