slow database access

By
Paul Kelly
on Monday July 18 2011 09:13 TrackBacks (0) Comments (0)

Notification Type

Technical Information

Service Affecting

Yes

Message

Summary: Customers have reported issues of slow database access to us. We're investigating this at present. It doesn't appear to be a problem on the mysql servers themselves or a network issue. It may well be a problem with DNS. We'll post further updates when we have more information.

Update: 09:40: We believe that we had found a fix for this and we notified customers of same however we're still working on this issue. It is most certainly a DNS problem. It appears to be related to the stateful firewall on the client DNS servers.

Update: 09:51: This issue is resolved for the moment. We're reviewing a number of factors that may have caused this issue. It _is_ DNS related but we haven't found the exact cause just yet.

Categories:

0 TrackBacks

Listed below are links to blogs that reference this entry: slow database access.

TrackBack URL for this entry: http://www.blacknightstatus.com/cgi-bin/mt/mt-tb.cgi/560

Leave a comment