Notification Type
Technical Information
Service Affecting
Yes
Message
We're currently experiencing a network issue which appears to be affecting large parts of our shared / VPS network.Our technical team are aware of the issue and are working on it
We will update with more information as soon as we have it
UPDATE 2300 - the issue appears to be a DDOS against our DNS servers which is affecting any service that uses them.
UPDATE 0005 - Our network engineers are working on the issue. Due to the nature of the attack it is impacting sites and services on our shared network ie. more than DNS.
UPDATE 0017 - our main site, control panel and most client sites *should* be accessible now. We're confirming any outstanding issues
UPDATE 1135 - The network issue was fully resolved last night. One or two clients reported issues this morning that were unrelated.
With respect to the issues last night I am still waiting on a more detailed explanation from our technical team, but in simple terms what happened was as follows
Something / someone launched a large attack against us sending a very large amount of DNS queries / packets of data. The huge spike in queries basically maxed out the firewalls that protect that segment of our shared hosting network.
Once our technical team were able to identify the network block that was being hit they were able to take actions to remedy the situation.
All shared hosting services were functional again from around midnight last night. We are aware of one Windows webserver that had an issue last night, but it is, as far as I know, unrelated.
If we can get a more detailed explanation of last night's issue we'll post it here / edit the post
It seems not only a DNS issue. Traffic is slow/non-existent even when the DNS info is cached locally.
Any ETA on when it'll be back up?
@Sarah - a DDOS against our DNS would affect the network as well
@Alex - I'm waiting on an update from our technical team
Curious about this also - need to upload data to China and can't access shared server / email anything requiring dns as mentioned.
Please update when the issue is resolved.
Many Thanks,
Any more information on the type of attack? Is it literally coming from 'everywhere' or anything more specific?
How long more till we're back up guys? Really need to get some more work done!!!
All of my clients sites and email, including my own are down.
Do you have a ETA when we will be back up?
Sort it ASAP, my site is part of a portfolio I need for a college interview IN THE MORNING.
Keep yer shirts on lads, I'm sure the Blacknight guys are doing their very best to get things back to normal.
Unfortunately, no one is immune from these attacks, but they don't last forever. Either go get a nice cup of tea, or a good nights sleep and it'll all be grand.
Most of my sites are only partial loading.. still issues?
we need this sorted asap. Our bookings are going live tomorrow morning.
Thank you for the speedy fix, well done
@AC - stuff you and your attitude.
Your entry to college for the next four years doesn't depend on this.
thanks for the update, guys , turning up the heat makes the pot boil over. Let the engineers simmer gently and they'll get the job done quicker. Its Gods way of telling you to go to bed and stop working ;-)
@Mike-drop-d. A little bit of courtesy wouldn't go astray. Blacknight didn't cause the attack. Why don't you shout at the people who caused the problem?