Billing and Store Offline

Comments (4)

Notification Type

Emergency Maintenance

Service Affecting

Yes

Message

The billing section of our control panel and our online store are currently offline.

We have taken both facilities offline as there are some database issues and inconsistencies that need to be repaired. Since new orders and renewals etc., use the database we have disabled everything while working on the issue

If you need to change nameservers on a domain name please contact our support desk.

UPDATE 0921 - we brought the system back online around midnight last night

4 Comments

I'm trying the get into my blacknight mail and I'm getting the message

Error connecting to mail server

Is there a problem at the mo? What's going on? This is the third time in past ten days I've been locked out of my mail unexpectedly!!

Any idea when the billing section in the control panel will be back up?

AnneMarie - there haven't been any issues with email today that I'm aware of
Michele

Ross
We're working on it, but we don't have an ETA yet.
We'll update this post once we know more
Michele

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