We will be scheduling a reboot of the Windows Shared Hosting server: pemwinweb02 - 81.17.250.70.

The downtime for the node will be no more than 10 minutes.

The downtime will be occurring at 21:00 tonight the 19th of March.

Thank you for you cooperation

We will of course update this post once completed.

Update: This work has been complete.

The above server is experiencing problems at the moment. Our engineers are aware of the issue and will provide an update soon.

 

Update 11:06 - This problem has been resolved.

We are currently experiencing some issues with our control panel http://cp.blacknight.com

Our engineers are working on this currently and will update this post once resolved.

Update 10:01: This was resolved at 09:43 apologies for the delay in updating the ticket.

We are currently experiencing issues with two of the MySQL nodes in our shared cluster

Our technical team are aware of the issue and are working on resolving it as quickly as possible

The nodes affected are:
mysql469.cp.blacknight.com

mysql496.cp.blacknight.com

UPDATE: 2100 - this issue appears to have been resolved, however our technical team will be keeping a close eye on the hardware node in question

We are currently experiencing issues with our linux shared hosting node: balin

Our engineers are working on resolving this asap. This blog post will be updated once resolved.


Update: 16:47: This issue has now been resolved.

We are currently experiencing issues with the following two mysql nodes:

mysql469.cp.blacknight.com

mysql496.cp.blacknight.com

Our engineers are working on resolving this asap and will update this blog post with more information when possible.

Update: 10:39: This issue has now been resolved.

Our main site is currently not accessible due to a network issue

The store, control panel, support desk and all services related to hosting, domains, dns etc., are NOT affected

We are currently working on resolving the issue as quickly as possible

UPDATE 2208 - issue has been resolved

Since tomorrow is St Patrick's Day, which is a national holiday in Ireland, our offices are open, but for a reduced period

Our offices will be open between 1200 and 1600

Dedicated / colo clients - please use the out of hours emergency number outside those hours.

We are currently experiencing an issue with the control panel which is preventing users from logging in.

Our technical team is aware of the situation and is working on it.

UPDATE 1433 - the control panel is currently accessible and we will update this post if we get any more details or see any further issues

Summary: One of the SAN devices that is connected to this cluster has a dodgy file system. It's currently being recovered but this will take upto 8 hours. There will be no data loss, this is semi expected as the file system hasn't been checked for over a year and it's recently had huge volumes of data removed from it.

Update: 11:00 am

This file system has been restored and the services are now back online.