Results tagged “PBA upgrade” from Blacknight Hosting Network Status

On Wednesday April 1st at 4am, we'll be upgrading our billing system to version 4.4 Service Pack 1. This will introduce a significant number of bug fixes and feature enhancements.

This will require some downtime, so the following systems and customer facing interfaces will not be available during this window:

1) our online store (https://store.blacknight.com).
2) the billing tab in cp.blacknight.com when you're logged in
3) domain name server changes, contact updates etc

Note: This affects all customers who have their billing handled by https://cp.blacknight.com

The maintenance will start at 4am approx and complete shortly before 8am.

Update: April 1st 09:45

We're having some unexpected problems in a few areas:

Firstly our payment plugin for the billing system isn't currently working, so can't accept debit/credit card payments. These tested fine on our test environment.

Secondly the plugin that handles all interaction with the IEDR (for .ie domains) is currently not working. Again this tested fine in our test environment, but not in the live. We're working with Parallels to get both plugins backup and running.

Lastly and not as critical as the problems above, there are some CSS/layout issues on the customer and admin facing parts of the billing system. The interface looks a little weird and it's not too easy to navigate. Hopefully this will be sorted soon.

More updates as we have them.

Tomorrow morning at 9am Parallels are upgrading our billing software to version 4.3.3 including Hotfix 01. This will result in our Store and CCP being down for a period of time. Services won't be affected during this time.

We'll be on hand before hand to make sure we're prepared and we'll test everything extensively to make sure there's no bugs after the install.

This will specifically affect only our new platform. i.e. https://store.blacknight.com and https://cp.blacknight.com

Update: 10:00 am August 14th

This hasn't happened yet as we had some complications on the test environment which we've been working on since 7am. I believe we've fixed this issue and we'll hopefully be upgrading the live environment shortly.

Expect the panel and the store to go offline for periods of time upto 11:30am

Update: 11:50 am August 14th

We've tested the upgrades and all appears well. This upgrade has fixed a bug with co.uk registrations and a few other bugs we'd been faced with.

Store and CP should be up and running completely now.