Results tagged “billing” from Blacknight Hosting Network Status

On Wednesday April 1st at 4am, we'll be upgrading our billing system to version 4.4 Service Pack 1. This will introduce a significant number of bug fixes and feature enhancements.

This will require some downtime, so the following systems and customer facing interfaces will not be available during this window:

1) our online store (https://store.blacknight.com).
2) the billing tab in cp.blacknight.com when you're logged in
3) domain name server changes, contact updates etc

Note: This affects all customers who have their billing handled by https://cp.blacknight.com

The maintenance will start at 4am approx and complete shortly before 8am.

Update: April 1st 09:45

We're having some unexpected problems in a few areas:

Firstly our payment plugin for the billing system isn't currently working, so can't accept debit/credit card payments. These tested fine on our test environment.

Secondly the plugin that handles all interaction with the IEDR (for .ie domains) is currently not working. Again this tested fine in our test environment, but not in the live. We're working with Parallels to get both plugins backup and running.

Lastly and not as critical as the problems above, there are some CSS/layout issues on the customer and admin facing parts of the billing system. The interface looks a little weird and it's not too easy to navigate. Hopefully this will be sorted soon.

More updates as we have them.

Your billing tab in your control panel (https://cp.blacknight.com) is currently unavailable. We're working on a problem with it at the moment and currently we don't have an ETA for a fix.

Hopefully we'll get it back up and running shortly.

Resolution: One of the containers on our BM node was core dumping, this turned out to be a log file issue which has been raised with our development people to ensure that a permanent fix is put in place so this doesn't reoccur.

Timeline: 09:30 BM goes down - 10:28 BM comes back up

Due to issues we've been experiencing with our Paypal integration we have decided to disable it temporarily.

We hope to resolve the issue today, but it may take several days.

Needless to say we still accept all other payment methods

UPDATE: This issue has been resolved

We informed you some time ago of an upcoming upgrade to our billing / control panel system.

You will probably receive an email from us later today regarding our billing system.

The text of the email is below:

Dear XXX
 

 As you may know we are currently deploying a new billing and control panel system.
 
 In order to facilitate the migration we would appreciate your help.
 
 Please follow the link below to create your new control panel login.
 
 NB: We will not ask you for any personal information at any time.
 
 To create your new control panel login, please visit
 

 

 Should you encounter difficulties please contact support@blacknight.com
 
 --
 Regards
 Team Blacknight
 http://www.blacknight.com

Once you get this email you will be able to setup your new login for our new billing system which will be going live very soon.
If you have any queries or issues please let us know.
NB: This change affects ALL Blacknight clients