Results tagged “control panel” from Blacknight Hosting Network Status

When: Monday August 16th from 02:00 until 8am

What: Control panel software, provisioning system, Agents on all hardware nodes, mysql nodes, web servers will all be upgraded from version 2.9.4 to version 5.0. During this window access to the control panel will be restricted. However e-mail, hosting etc services should not be affected by this upgrade.

Changes made to webspaces, new or existing e-mail accounts added or modified, new database creations etc during this window would be ill advised.

Services Affected:

cp.blacknight.com - Control Panel only.

Windows Shared hosting servers may be restarted. only if the upgrade of the management application proves to be problematic.

Linux Shared hosting servers may be restarted. only if the upgrade of the management application proves to be problematic.

Exchange Servers may be restarted, but due to the design of the Hosted Exchange no downtime should be noticed.

Qmail servers will have their imap/pop3/smtp services restarted as new versions of the software get put in place. Also changes may be made to LDAP so there could be intermittent authentication issues.

Sitebuilder servers should not be affected.

VPS nodes will have some software upgraded, but end users should experience no downtime.

Domain registrations and modifications will not be affected by this upgrade.

Update 07:40 Monday 16th:

The upgrade is still being performed at the moment, but it's in it's final stages. We'll post an "all clear" notice when it's complete.

Update 08:45 Monday 16th:

During the upgrade Parallels appear to have broken the provisioning system somehow. As this drives the Control Panel the CP is still down. They're working to resolve this issue but we've got no ETA as of yet.

Update 1045
The maintenance and upgrade has been completed. If anyone has any specific issues post-upgrade please contact our helpdesk

We are currently working on resolving an issue which is preventing users from logging in to cp.blacknight.com

UPDATE 1540
This issue has now been resolved.

We are currently working on resolving some issues with cp.blacknight.com

Currently users are experiencing issues logging in to the control panel system

We are aware of the problem and are working on fast resolution

We are currently experiencing an issue with the control panel which is preventing users from logging in.

Our technical team is aware of the situation and is working on it.

UPDATE 1433 - the control panel is currently accessible and we will update this post if we get any more details or see any further issues

There are currently some intermittent issues with the login screen on cp.blacknight.com

Users may see Apache error messages about "proxy errors" or possibly Java error messages

We are aware of the issue and our technical team is working on a resolution

There is no impact on email, websites or other services

UPDATE 17:16 : The control panel vendors and our technical team have been working on this issue and we believe it is now resolved or at least stable.

Our cp interface is currently having some issues.

We're currently working with our software vendors to try and get it back up and running.

All services are currently up and unaffected, only client access to their control panel is down at the moment.

Update: 22:00

The cp is now at least rendering, if a little slow. We're still working on it, but you can login now and perform domain operations etc. I'll post a further update when I get the all clear from Parallels.

Update: 09:30 on Tue April 14th

This issue is considered closed. The control panel has been up and running for over 10 hours without issue.

Summary: March 3rd @ 4am to 8am we'll be upgrading our new shared hosting platform and some back end services.

About 75 bugs are going to be fixed tomorrow morning starting at 4am. The result of this upgrade will mean that cp.blacknight.com and some other services will be down during the upgrade.

The maintenance window from parallels is approx 4 hours, so it should be fully completed by 8am.

A list of affected services and some well known bugs are below:

1) Hosted exchange bug fixes
2) linux shared hosting bug fixes
3) windows shared hosting bug fixes
4) shared e-mail, there will be some upgrades to our qmail servers which will cause pop3/imap issues during the maintenance window.
5) Bug#264931 upgradeSubscription for container if capacity VPS Number per HW node is over - currently if the limit we've set per hw node is reached and a customer gets an upgrade, their VPS will be shutdown and migrated to another node. This has been resolved.
6) Bug#271059 Webmail login does not work for 'webmail.yourdomain'


Update: March 3rd @ 09:45

This updated was delayed for a few hours but is currently being performed. It should be completed by 10:15 at the latest.

Update 2: 1253 - All services should have returned to  normal before 11am. However if you are experiencing issues that you think may be related please let us know.

Currently our primary control panel is throwing errors for new logins. We're working on this issue and we've escalated it to our control panel vendors.

Current ETA is unknown at this time.

Update: 16:05

The control panel has been backup since 16:05. The tomcat process that drives the UI for the control panel has been having issues of late and we're awaiting a fix from Parallels to get rid of the problem. In the mean time we're monitoring this very closely and we'll post further updates here as we have them.

There was an issue with cp.blacknight.com earlier this morning which was preventing users from logging in.

Once we became aware of the issue we took action to fix it and it is now working as normal.

Hosting services were not affected.

When: Wednesday 19th of November @ 04:00 - 08:00
What: Core provisioning system major upgrade from version 2.7 HF05 to 2.8 HF01 (HF means Hot Fix)

Service hits:

Our CCP (https://cp.blacknight.com) will be down during this maintenance window. All core nodes will be getting software upgrades during this window. There will be hits of upto 4 minutes per shared hosting node, vps hardware node and some other critical service delivery systems.

There are a number of bug fixes in this upgrade that we've been waiting for, there is also some additional features that we've been waiting some time for. We'll post more details of these once the upgrade has been performed.

Your billing tab in your control panel (https://cp.blacknight.com) is currently unavailable. We're working on a problem with it at the moment and currently we don't have an ETA for a fix.

Hopefully we'll get it back up and running shortly.

Resolution: One of the containers on our BM node was core dumping, this turned out to be a log file issue which has been raised with our development people to ensure that a permanent fix is put in place so this doesn't reoccur.

Timeline: 09:30 BM goes down - 10:28 BM comes back up

When: Friday 12th and Saturday 13th of September Starting at 22:00 hours

What: All of the new shared hosting and VPS infrastructure, web servers, mail servers, database servers etc will be moved to a new cage in InterXion. This shouldn't result in extensive downtime, but it could be upto 2 hours.

During this time you won't be able to purchase domains, send e-mails, upload files or view/visit any sites on the platform. It'll take around 30 minutes to shut down all the machines and then take around 1 hour to move the cabs to a new cage.

If you have any queries about this please let us know ASAP.

Our software vendors will be doing maintenance on the control panel tomorrow morning from around 7am to 8am.

During this period the control panel at cp.blacknight.com and the online shop will not be available.

The VPS control panel will be unavailable for approximately 30 minutes from around 7am Irish time tomorrow morning (August 1st, 2008) while some minor patches are applied to the system.

This is to resolve a bug affecting functionality that was brought to light in the last couple of days

Tomorrow morning we are upgrading the billing part of our new platform. It should start around 6am Irish Time and last up until around 8am. During this time our CP may be down.

This update will fix several bugs we've found in the past couple of months and also bring some improvements that we've been waiting for.

We informed you some time ago of an upcoming upgrade to our billing / control panel system.

You will probably receive an email from us later today regarding our billing system.

The text of the email is below:

Dear XXX
 

 As you may know we are currently deploying a new billing and control panel system.
 
 In order to facilitate the migration we would appreciate your help.
 
 Please follow the link below to create your new control panel login.
 
 NB: We will not ask you for any personal information at any time.
 
 To create your new control panel login, please visit
 

 

 Should you encounter difficulties please contact support@blacknight.com
 
 --
 Regards
 Team Blacknight
 http://www.blacknight.com

Once you get this email you will be able to setup your new login for our new billing system which will be going live very soon.
If you have any queries or issues please let us know.
NB: This change affects ALL Blacknight clients