Results tagged “downtime” from Blacknight Hosting Network Status

When: Monday August 16th from 02:00 until 8am

What: Control panel software, provisioning system, Agents on all hardware nodes, mysql nodes, web servers will all be upgraded from version 2.9.4 to version 5.0. During this window access to the control panel will be restricted. However e-mail, hosting etc services should not be affected by this upgrade.

Changes made to webspaces, new or existing e-mail accounts added or modified, new database creations etc during this window would be ill advised.

Services Affected:

cp.blacknight.com - Control Panel only.

Windows Shared hosting servers may be restarted. only if the upgrade of the management application proves to be problematic.

Linux Shared hosting servers may be restarted. only if the upgrade of the management application proves to be problematic.

Exchange Servers may be restarted, but due to the design of the Hosted Exchange no downtime should be noticed.

Qmail servers will have their imap/pop3/smtp services restarted as new versions of the software get put in place. Also changes may be made to LDAP so there could be intermittent authentication issues.

Sitebuilder servers should not be affected.

VPS nodes will have some software upgraded, but end users should experience no downtime.

Domain registrations and modifications will not be affected by this upgrade.

Update 07:40 Monday 16th:

The upgrade is still being performed at the moment, but it's in it's final stages. We'll post an "all clear" notice when it's complete.

Update 08:45 Monday 16th:

During the upgrade Parallels appear to have broken the provisioning system somehow. As this drives the Control Panel the CP is still down. They're working to resolve this issue but we've got no ETA as of yet.

Update 1045
The maintenance and upgrade has been completed. If anyone has any specific issues post-upgrade please contact our helpdesk

When: Wednesday September 16th at 4am

What: Control panel and backend service upgrade to POA 2.9 HF02 which will prevent access to cp.blacknight.com for the duration of the upgrade.

Overview: We're currently running quite a new version of POA 2.9 and there are a number of bugs in this version. We'll be upgrading to POA HF02 which will fix a number of UI, provisioning and general system bugs that crept into our system since the last upgrade around 6 weeks ago. There's also a couple of new features introduced however these won't affect our existing customers for the time being.

Update: This update is a reminder that this maintenance window is going ahead tomorrow morning.

Update: 09:45

There are two issues since the upgrade this morning that are causing people issues.

Firstly webmail.$domain.tld isn't currently working. As a work around, you can login to https://webmail.blacknight.com and use the mail server "mail.blacknight.com" with your normal e-mail address and password.

Secondly all webspaces with php5 as apache mode seem to have somehow reverted to php4. We understand that this is a very serious issue and we've raised it with the highest possible priority with Parallels to get it fixed. The only short term work around is to change your webspace to use php5 cgi mode, but this won't suit everyone so it's not recomended unless your site is badly effected.

Update: 16:25 - all issues resolved and the upgrade ticket is now closed.

As of around midday the above issues were resolved. We were just waiting to see if any other issues cropped up before we gave the all clear on this upgrade.

One of our Linux VPS nodes - pemvzlin05 is currently experiencing some issues at the moment and so if your VPS appears to be down it could be on this node.

We hope to have service back up on the VPS in the next few minutes though our engineers will need to wait until service is back to fully investigate the issue and try resolve any possible lingering issues.

Update: 12:23

All containers are started on this node now. It's back to normal. This issue is related to a back office issue and we're going to resolve it with the help of Parallels.

Our support and sales desk (online ticketing system) will not be available this evening from 7pm until 9pm.

We are upgrading the server hardware that we use which means that some downtime is unavoidable.

Any tickets / emails submitted during the downtime should be processed after the system comes back online

UPDATE: Due to software issues we have had to postpone this upgrade

Unfortunately this site was offline for a good part of this morning.

It's not hosted on our main network and we will be looking into changing how we monitor it in the future, as it was down for a lot longer than we would have liked

When: Wednesday 19th of November @ 04:00 - 08:00
What: Core provisioning system major upgrade from version 2.7 HF05 to 2.8 HF01 (HF means Hot Fix)

Service hits:

Our CCP (https://cp.blacknight.com) will be down during this maintenance window. All core nodes will be getting software upgrades during this window. There will be hits of upto 4 minutes per shared hosting node, vps hardware node and some other critical service delivery systems.

There are a number of bug fixes in this upgrade that we've been waiting for, there is also some additional features that we've been waiting some time for. We'll post more details of these once the upgrade has been performed.

Just a quick reminder

The planned downtime is taking place tonight, as previously announced