Results tagged “email” from Blacknight Hosting Network Status

Our technical team are currently working to resolve an issue with the mail cluster.

This issue is impacting some people's ability to login.

More details once we have them

UPDATE 1045: the issue appears to be related to LDAP

UPDATE 1052: We have a ticket open with software vendors. Our technical team continues to work on the issue as well

UPDATE 1107: The technical team continue to work on the issue. Some people are reporting continued issues, while others appear to have full service

UPDATE 1130: We've made some adjustments to the mail cluster configuration. The technical team are still working on it

UPDATE 1154: The mail cluster is not stable. We are working on it. Once we are confident that the issue has been resolved we will update this blog post

We understand that people are frustrated with the mail issues this morning, but we are working on the issue and have been since we first became aware of it.

We do not know when the issue will be resolved as yet.

UPDATE 1210: In response to some of the queries and comments people have posted. The issue is specifically related to "authentication" ie. logging in to mail to send / receive. Mails from the outside to you should not be affected.

Unfortunately with the number of people trying to collect and send emails simultaneously the servers are under high load so service may be slower than normal

UPDATE 1400: Email service is currently stable. If you are still having issues please contact our help desk

Our technical team are currently working to resolve an issue with the mail cluster.

This issue is impacting some people's ability to login.

More details once we have them

UPDATE 1045: the issue appears to be related to LDAP

UPDATE 1052: We have a ticket open with software vendors. Our technical team continues to work on the issue as well

UPDATE 1107: The technical team continue to work on the issue. Some people are reporting continued issues, while others appear to have full service

UPDATE 1130: We've made some adjustments to the mail cluster configuration. The technical team are still working on it

UPDATE 1154: The mail cluster is not stable. We are working on it. Once we are confident that the issue has been resolved we will update this blog post

We understand that people are frustrated with the mail issues this morning, but we are working on the issue and have been since we first became aware of it.

We do not know when the issue will be resolved as yet.

UPDATE 1210: In response to some of the queries and comments people have posted. The issue is specifically related to "authentication" ie. logging in to mail to send / receive. Mails from the outside to you should not be affected.

Unfortunately with the number of people trying to collect and send emails simultaneously the servers are under high load so service may be slower than normal

UPDATE 1400: Email service is currently stable. If you are still having issues please contact our help desk

We are currently experiencing some issues on our newer shared mailservers and this will affect any customers that have email through a shared hosting package set up on http://cp.blacknight.com - though not our Hosted Exchange customers.

The issue is only with logging in to access your emails so any emails sent to your address during this time will be sent on to your mailbox and be ready for you to download as soon as this issue is resolved.

Currently our engineering are working on this problem and it is related to the service that handles the login and authentication of users accessing their email.

UPDATE 1138
Service is currently degraded, but functional. We are still working on the situation.

UPDATE 1155
Service has been restored, however we will be monitoring it closely

Our technical team is currently working on an issue impacting our mail cluster.

The directory services are having some issues, so authentication is currently not working

In simple terms - people cannot login to collect or send email

If you need to send email urgently please change your email SMTP to that of your ISP (broadband provider)

We will update you as soon as we know more.

Services affected: webmail, pop, smtp, IMAP

UPDATE 2137
We have been running the cluster in a degraded state for the last 45 minutes approximately and are monitoring the situation.

UPDATE December 2nd 1426
Apologies for not updating earlier
We have been monitoring this situation closely and the cluster appears to be handling authentication without errors. If you do, however, have any issues please let support know.

We are currently investigating an issue affecting some of our email servers in the shared cluster.

If this issue affects you rest assured that we are working on it and will post updates as soon as we can

Last update 12:20

This issue is resolved now. An NFS locking issue which has been intermittently causing new e-mails to not download via POP3 has been found and resolved. We consider this case closed.

Summary: Mail on our new shared hosting platform is not working 100%, there was a change made by Parallels to our control panel systems this morning which should not have affected e-mail but it looks to have had.

We're currently working to resolve this issue and we'll post updates when we have an ETA.

Update: 09:55

This appears to be an LDAP problem, we're working to resolve it at the moment. Right now the service is running but keeps locking up. The knock on effect is that the mail servers can't auth pop3 or imap users currently.

Update: 10:35

We've been monitoring ldap now for some time and for the last 18 or so minutes we've been successfully authing users. We have the capability for LDAP replicas which we'll implement to prevent us having to rely on 1 LDAP server in the future.

Problem resolution:

The ldap indexes were corrupt, we stopped ldap, moved the indexes out, started ldap and the indexes have been rebuilt. POP, IMAP and SMTP are now functioning correctly. 

We informed you some time ago of an upcoming upgrade to our billing / control panel system.

You will probably receive an email from us later today regarding our billing system.

The text of the email is below:

Dear XXX
 

 As you may know we are currently deploying a new billing and control panel system.
 
 In order to facilitate the migration we would appreciate your help.
 
 Please follow the link below to create your new control panel login.
 
 NB: We will not ask you for any personal information at any time.
 
 To create your new control panel login, please visit
 

 

 Should you encounter difficulties please contact support@blacknight.com
 
 --
 Regards
 Team Blacknight
 http://www.blacknight.com

Once you get this email you will be able to setup your new login for our new billing system which will be going live very soon.
If you have any queries or issues please let us know.
NB: This change affects ALL Blacknight clients

We have been contacted by several clients who are having issues sending and receiving emails to various ISPs and companies.

We at Blacknight ARE NOT using ORDB as it is defunct, however it is obvious that quite a few people still are. We cannot assist you, as the mail servers affected are not under our control.

If you have issues sending mails please check the error message. If there is a reference to ORDB you will need to contact the person / company you are sending the mail to.