Results tagged “technical support” from Blacknight Hosting Network Status

Telephone Support Suspended

By
Michele Neylon
on Thursday January 7 2010 09:22 TrackBacks (0) Comments (0)
Due to adverse weather conditions in Carlow and other parts of Ireland we have been forced to close our offices temporarily.

As a result of this we will not be offering telephone support today.

If you need technical support please email support@blacknight.com

If you have a dedicated server or colocation with us please use the out of hours number

Further details here

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Christmas 2009 Technical Support Hours

By
Michele Neylon
on Wednesday December 2 2009 22:26 TrackBacks (0) Comments (0)
phone

Our technical support hours for the Christmas period 2009 - 2010 are outlined below

24 December 2009 - open until 1400 UTC
25 December 2009 - closed - emergency out of hours support only
26 December 2009 - closed - emergency out of hours support only
27 December 2009 - closed - emergency out of hours support only
28 December 2009 - closed - emergency out of hours support only
29 December 2009 - normal hours
30 December 2009 - normal hours
31 December 2009 - normal hours
1 January 2010  - closed - emergency out of hours support only
2 January 2010 - closed - emergency out of hours support only
3 January 2010 - closed - emergency out of hours support only
4 January 2010 - normal hours

If you have a dedicated server or colocation with us, then please refer to the "out of hours" contact details. If you have misplaced them please let us know.

UPDATE: December 28th is Bank Holiday so we are closed - sorry

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Opening Hours August Bank Holiday Weekend

By
Michele Neylon
on Thursday July 30 2009 15:25 TrackBacks (0) Comments (0)
As this weekend is a Bank Holiday in Ireland our opening hours are slightly different

Sales:
Friday 31st July 2009 - open
Saturday, Sunday, Monday - closed
Tuesday 4th August - open

Accounts (Billing)
Friday 31st July - open
Saturday, Sunday, Monday - closed
Tuesday 4th August - open

Technical Support
Friday 31st July - open
Saturday 1st August - 12.30 - 1630 (email / live chat - no phone support)
Sunday 2nd August - 12.30 - 1630 (email / live chat - no phone support)
Monday 3rd August - 12.00 - 1600 (email / live chat - no phone support)
Tuesday 4th August - open normal hours (8am - 7pm)

Emergency Technical Support
If you have a dedicated server OR colocation you should have the emergency number for technical support which is available 24/7. If you have misplaced the number let us know
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Helpdesk Hours March 17th

By
Michele Neylon
on Wednesday March 11 2009 13:06 TrackBacks (0) Comments (0)
As next Tuesday, March 17th 2009, is St Patrick's Day our offices will be closed.

We will be offering technical support between 10am and 4pm.

If you have a dedicated server or colocation please refer to the "out of hours" contact details.

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Helpdesk Upgrade This Evening

By
Michele Neylon
on Thursday January 29 2009 19:43 TrackBacks (0) Comments (0)
We're working on some upgrades on our helpdesk this evening, so it will not be fully available for the next couple of hours.

This will also affect the FAQ / Knowledgebase, as they run of the same system

UPDATE: Sorry about not updating sooner. The system was back online fully after about an hour.

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Support / Sales Desk Offline Tonight

By
Michele Neylon
on Monday January 26 2009 12:19 TrackBacks (0) Comments (0)
Our support and sales desk (online ticketing system) will not be available this evening from 7pm until 9pm.

We are upgrading the server hardware that we use which means that some downtime is unavoidable.

Any tickets / emails submitted during the downtime should be processed after the system comes back online

UPDATE: Due to software issues we have had to postpone this upgrade

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More Windows Shared Hosting Tutorials Added

By
Michele Neylon
on Tuesday December 16 2008 19:57 TrackBacks (0) Comments (0)
We've added a couple of more tutorials to assist users of our shared Windows hosting plans.

The new tutorials cover using the File Manager on Windows as well as managing FTP.

They may be found in the tutorials section of our site here

If there are any topics that people would like to see us provide tutorials for please let us know

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Support Hours This Weekend

By
Michele Neylon
on Friday August 1 2008 14:22 TrackBacks (0) Comments (0)
As this weekend is a bank holiday in Ireland our offices will be closed on Monday.

Technical support will be available via the helpdesk as normal.

If you have a dedicated server, transit or colocation services please use the "out of hours" contact details


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