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We are upgrading our OnApp software to a new version and will be performing the upgrade on today Tuesday 15th May 2012 at 10:00.
We expect the following to be affected /offline for a period of 2 hours approximately (from 10:00 am)

Services affected : the cloud control panel , and cloudstore portal will be offline and customers will be unable to upgrade their subscriptions until the update has completed.

We would request any users to defer upgrading/altering  their subscription until after the upgrade.

Update 11:50: The upgrade is currently underway the cloudstore is offline. We will update this post once it completes.

Update 1:00pm: The cloudstore is now back online, this upgrade will be completed tomorrow morning at 10:00am when the store will go offline again.

We will be undertaking some maintenance on our Cloud Servers on Monday 5th March starting 08:30AM -  We are upgrading the onapp backup node software and consequently we will be disabling onapp backups for the duration of the maintenance. Control panel services such as the ability to purchase or provision new VMs could be affected , but the VMs /websites  will continue to operate as normal .

 

The window is scheduled for between  08:30 am and 10:00 a.m on Monday 5th March

We will update this post on Monday with further information on the status.

Hi,

Parallels have released information on a remote vulnerability in the Parallels Plesk Panel product, which affects all versions.

We recommend in the strongest possible terms - that all customers using Plesk, perform the update as soon as possible using the information given in the link below:

http://kb.parallels.com/en/113321

The management software that controls Cloud1 had a malfunction at approximately 1am this morning. This caused some VMs to reboot, the majority of VMs came back online. However some VM's required manual intervention and most of these are also now back online. We are working with the management software vendor to resolve the issue that caused this problem.

One of the hypervisor nodes in the cloud rebooted. The hypervisor node is now back online and the VMs are back online.

Summary: We've found that an upgrade from CentOS 6.0 to 6.2 causes a kernel panic after reboot. This is due to the kernel update changing the virtual device names that the VM has when it boots. Our cloud vendor will be releasing a patch for this in the not too distant future however in the mean time we want to advise people to watch for this. We have put a knowledge base article online with some simple instructions that will help you avoid this issue.

https://support.blacknight.ie/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=571

To the best of our knowledge this only affects Kernels 2.6.32-220.2.1.el6 and above.