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We are upgrading our OnApp software to a new version and will be performing the upgrade on Tuesday 15th May 2012 at 10:00.
We expect the following to be affected /offline for a period of 2 hours approximately (from 10:00 am)
Services affected : the cloud control panel , and cloudstore portal will be offline and customers will be unable to upgrade their subscriptions untl the update has completed.

We would request any users to defer upgrading/altering  their subscription until after the upgrade.

Update: this remains scheduled for 10:00 Am this morning

We are scheduling a maintenance window to move part of the Cloudstore software to a new hardware node. We estimate this will take a 1.5 hours to move and complete testing.
Customers may be unable to purchase templates from the cloudstore during the duration of this outage. There will be no disruption to the operation of existing Vm's.

Update : 16:45 - All works have been completed

We will be taking cloudstore.blacknight.com  offline from 10:00 am to 11:00 am on Friday Mar 30th to move the server to more resilient hardware .

Services affected : Customers will be unable to purchase a cloud VM during the outage no other services will be affected .

We will be undertaking some maintenance on our Cloud Servers on Monday 5th March starting 08:30AM -  We are upgrading the onapp backup node software and consequently we will be disabling onapp backups for the duration of the maintenance. Control panel services such as the ability to purchase or provision new VMs could be affected , but the VMs /websites  will continue to operate as normal .

 

The window is scheduled for between  08:30 am and 10:00 a.m on Monday 5th March

We will update this post on Monday with further information on the status.

We'll be performing upgrades on the Cloud Store between Midday and 3PM. During this time the Cloud Store will be unavailable and the control panel may not be fully available.