Contact

If you have a support query please feel free to contact our support team using one of the methods outlined below

When contacting our support team please try to include as much information as possible, such as the domain name, any error messages and a link (if applicable) to the URL causing the issue. This will save you time.

Via our support desk.

Via email to support@blacknight.com
If your query relates to network abuse from our network, including spam or phishing please contact abuse@blacknight.com
Please keep abuse reports brief and to the point (ie. what type of abuse it is and which IP or hostname or URL is supposedly involved)

Alternatively our support team maybe contacted via telephone during Irish office hours at:
IRL + 353 (0)59 918 30 72
UK +44 (0)844 484 9361
US +1 213-233-1612

If you have a dedicated server or colocation please refer to the outside office hours number which you have been provided with.

Recent Entries

Network Issues - Monday 23rd of May
Summary: We're currently under attack from a DOS targeted towards one of our customers. We're working with our carrier partners… [read more]
By Paul Kelly | Comments (0)
Network Issues
We are currently experiencing network issues.Our technical team are working on this situation as quickly as possible… [read more]
By Michele Neylon | Comments (0)
Shared hosting server Igraine downtime
Summary: At 15:34 the shared hosting server Igraine has had a kernel panic and has had to be rebooted. We… [read more]
By Paul Kelly | Comments (0)