We are currently experiencing some issues with our control panel http://cp.blacknight.com
Our engineers are working on this currently and will update this post once resolved.
Update 10:01: This was resolved at 09:43 apologies for the delay in updating the ticket.
Summary: Tonight Monday March 1st we're moving the Provisioning node known as OSSCORE to new hardware. This is due to the sheer volume of customers going into the system on a daily basis. This has caused our provisioning back end to get slower and slower which is causing cp.blacknight.com (web hosting) to slow down.
When: March 1st 2010 starting at 22:00 until 01:00 on March 2nd.
What: From 22:00 hours we'll be working on the migration, the cp on cp.blacknight.com will be turned off for the duration of this migration in order to prevent inconsistencies
Services affected: Management of your web hosting plans, e-mail, databases etc will not be available during this window but your hosting will be unaffected.
Update 23:00: this window has been completed successfully a full 2 hours early.
Ragnell is currently having issues which is causing it to become unresponsive. There is an engineer on site getting it backup, and it should reappear within the next 10mins.
At around 15:30 balin.blacknight.ie stopped responding to requests. As we had an engineer on site who also couldn't log in locally, we rebooted it straight away and it was back up by 15:40.
While we don't know exactly what caused the issue yet, it looks like server was run out of memory, possibly due to a massive surge of queries to MySQL.
Summary: Tomorrow morning starting at 04:00 our billing system bound within the "billing" tab of cp.blacknight.com is going to be upgraded by 2 minor revisions.
Details: During the upgrade our billing system will be unavailable. This means that domain and hosting purchases, upgrades, licence upgrades and domain contact, name server management will all be unavailable. The upgrade shouldn't take longer than about 2 hours so it will be finished by 6am.
During this window we'll be installing a new build of our own registrar and payment plugins. The payment plugin has no updates but the registrar plugin has some fixes that we've been waiting to deploy.
Summary: On Thursday November 26th we will be having POA 2.9 HF03 installed on our control panel. This has some feature improvements and also some bug fixes in relation to DNS propagation delays. There are also some other minor bugs that will be fixed.
When: 4am Thursday November 26th
What: Major software update of our control panel and provisioning software. This long awaited upgrade fixes a number of bugs we've encountered since the last upgrade on July 21st this year.
This means that from around 4am Irish time until Circa 8am Irish time our control panel cp.blacknight.com will be offline. Your hosting, e-mail and other ancillary services shouldn't be affected bar a restart of iis and apache post upgrade. These should all be staged and shouldn't cause more than a minute or twos down time for your websites.
If after 9am on Thursday you're experiencing any difficult please let us knows.
Summary: Wordpress 2.8.4-3 now available to install and upgrade your Applications. This is a security release so please ensure you update your wordpress installs asap.
If you have any problems let us know.
