Recently in control panel Category

The control panel is currently unavailable.

More information as soon as we have it

1230 Update: It looks like there is some configuration issue presumably related to yesterday's upgrade. We have contacted the software vendors and hope to have an update and resolution quickly

Update 1243 - We have restarted parts of the system, so the control panel login is currently available. We will update when we have more information

When: Monday August 16th from 02:00 until 8am

What: Control panel software, provisioning system, Agents on all hardware nodes, mysql nodes, web servers will all be upgraded from version 2.9.4 to version 5.0. During this window access to the control panel will be restricted. However e-mail, hosting etc services should not be affected by this upgrade.

Changes made to webspaces, new or existing e-mail accounts added or modified, new database creations etc during this window would be ill advised.

Services Affected:

cp.blacknight.com - Control Panel only.

Windows Shared hosting servers may be restarted. only if the upgrade of the management application proves to be problematic.

Linux Shared hosting servers may be restarted. only if the upgrade of the management application proves to be problematic.

Exchange Servers may be restarted, but due to the design of the Hosted Exchange no downtime should be noticed.

Qmail servers will have their imap/pop3/smtp services restarted as new versions of the software get put in place. Also changes may be made to LDAP so there could be intermittent authentication issues.

Sitebuilder servers should not be affected.

VPS nodes will have some software upgraded, but end users should experience no downtime.

Domain registrations and modifications will not be affected by this upgrade.

Update 07:40 Monday 16th:

The upgrade is still being performed at the moment, but it's in it's final stages. We'll post an "all clear" notice when it's complete.

Update 08:45 Monday 16th:

During the upgrade Parallels appear to have broken the provisioning system somehow. As this drives the Control Panel the CP is still down. They're working to resolve this issue but we've got no ETA as of yet.

Update 1045
The maintenance and upgrade has been completed. If anyone has any specific issues post-upgrade please contact our helpdesk

Summary: After last nights maintenance window some IP ranges (not all) were not allowing ftp to work properly. This was due to a missing policy-map on the firewall that instructs it to inspect all ftp traffic and track statefull and passive connections.

This morning this policy-map was put back in place around 08:40 and since then ftp is checking out from all NAT'd connections. Non NAT'd connections wouldn't have experienced any connection problems to FTP.

This issue is resolved.

In order to add more redundancy into the network, we've moving certain segments of the network over to their own dedicated pairs of firewalls.

The following services will be affected:

• Miniumus, Medius and Maximus Windows and Linux shared hosted
  
• DirectAdmin shared hosting
• Windows Helm
• cp.blacknight.com
• Hosted Exchange
  

In each case, there should be minimal downtime as we're just shutting down the interface on the old firewalls and bringing it up on the new firewalls.

Update: 23:52

The above work is mostly completed. Due to time constraints we didn't complete it, however cp.blacknight.com and all our minimus/medius and maximus hosting packages have all been moved to the new firewall infrastructure.

During another maintenance window we'll complete this work, this current one is now closed.

We are upgrading PHP on of our DirectAdmin hosts, Priamus, in order to add libraries requested by customers.

There's likely to be a small bit of downtime during the upgrade as the extra modules are compiled and Apache restarts, but this should be minimal.

UPDATE 18:10: This has been completed without issue.

Ector is currently experiencing file system issues which have necessitated a reboot in order to get it back up and running. The server is now back up and running and we are monitoring the file system in question.

Ector has become unresponsive and we're currently trying to get it back up and running. As soon as it is back we'll update this post.

We are currently working on resolving an issue which is preventing users from logging in to cp.blacknight.com

UPDATE 1540
This issue has now been resolved.

We are currently working on resolving some issues with cp.blacknight.com

Currently users are experiencing issues logging in to the control panel system

We are aware of the problem and are working on fast resolution

Due to issues with the software controlling the VPS' on PEMVZLIN06, we had to do an emergency reboot in order to get things back into a stable state. The hardware node has been successfully rebooted, and we're currently waiting for the last of the VPS to start up.