Recently in Technical Support Category

St Patrick's Day Opening Hours

By
Michele Neylon
on Tuesday March 16 2010 20:24 TrackBacks (0) Comments (0)
Since tomorrow is St Patrick's Day, which is a national holiday in Ireland, our offices are open, but for a reduced period

Our offices will be open between 1200 and 1600

Dedicated / colo clients - please use the out of hours emergency number outside those hours.


Telephone Support Suspended

By
Michele Neylon
on Thursday January 7 2010 09:22 TrackBacks (0) Comments (0)
Due to adverse weather conditions in Carlow and other parts of Ireland we have been forced to close our offices temporarily.

As a result of this we will not be offering telephone support today.

If you need technical support please email support@blacknight.com

If you have a dedicated server or colocation with us please use the out of hours number

Further details here

Christmas 2009 Technical Support Hours

By
Michele Neylon
on Wednesday December 2 2009 22:26 TrackBacks (0) Comments (0)
phone

Our technical support hours for the Christmas period 2009 - 2010 are outlined below

24 December 2009 - open until 1400 UTC
25 December 2009 - closed - emergency out of hours support only
26 December 2009 - closed - emergency out of hours support only
27 December 2009 - closed - emergency out of hours support only
28 December 2009 - closed - emergency out of hours support only
29 December 2009 - normal hours
30 December 2009 - normal hours
31 December 2009 - normal hours
1 January 2010  - closed - emergency out of hours support only
2 January 2010 - closed - emergency out of hours support only
3 January 2010 - closed - emergency out of hours support only
4 January 2010 - normal hours

If you have a dedicated server or colocation with us, then please refer to the "out of hours" contact details. If you have misplaced them please let us know.

UPDATE: December 28th is Bank Holiday so we are closed - sorry

Massive DDOS on going

By
Paul Kelly
on Wednesday August 12 2009 20:18 TrackBacks (0) Comments (1)
Summary: We are currently being attacked by a massive DDOS, several million packets per second. This has taken us partially and intermittently off the air this evening between 19:45 and 20:10.

Right now it's peeling off as we've blackholed the traffic and our upstreams are also aiding us in our defence.

We'll post more updates as we have them.

2130 The situation is currently stable and has been since around 2015. Our technical team are monitoring the situation closely


Opening Hours August Bank Holiday Weekend

By
Michele Neylon
on Thursday July 30 2009 15:25 TrackBacks (0) Comments (0)
As this weekend is a Bank Holiday in Ireland our opening hours are slightly different

Sales:
Friday 31st July 2009 - open
Saturday, Sunday, Monday - closed
Tuesday 4th August - open

Accounts (Billing)
Friday 31st July - open
Saturday, Sunday, Monday - closed
Tuesday 4th August - open

Technical Support
Friday 31st July - open
Saturday 1st August - 12.30 - 1630 (email / live chat - no phone support)
Sunday 2nd August - 12.30 - 1630 (email / live chat - no phone support)
Monday 3rd August - 12.00 - 1600 (email / live chat - no phone support)
Tuesday 4th August - open normal hours (8am - 7pm)

Emergency Technical Support
If you have a dedicated server OR colocation you should have the emergency number for technical support which is available 24/7. If you have misplaced the number let us know
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More Screencasts Added

By
Michele Neylon
on Tuesday May 12 2009 09:10 TrackBacks (0) Comments (0)
We've added a few more screencasts to our YouTube channel covering:

  • Editing dns entries
  • Creating / Managing MySQL databases
  • Setting up cronjobs (Linux)
They are also embedded on the Wiki

We recommend viewing the HD version where possible, as the image quality is a lot better

Share Tips and Tricks With Other Users

By
Michele Neylon
on Sunday May 3 2009 13:58 TrackBacks (0) Comments (2)
MediaWiki

Image via Wikipedia

Although we may not reply to all negative comments that people make about us in public, we do listen to what people are saying about us.

One area which people have expressed concern, disappointment and frustration over the last few months has been in relation to documentation for the various services we offer.

In order to help address this we recently launched a wiki so that both our staff and clients could share tips, tricks, tutorials, howtos etc.,

At the moment there isn't a huge amount of content, but it is growing.

Areas covered include:
And anything that people want it to cover...

We chose MediaWiki to run the system, so if anyone wants a particular extension installed or other option enabled please do let us know

All feedback is welcome

May Weekend Opening Hours

By
Michele Neylon
on Thursday April 30 2009 12:17 Comments (0)

This weekend is long weekend in Ireland and several European countries our offices will be closed on Monday 4th May 2009.

Technical support will be available via our support desk, as usual.

Sales and billing will be closed on Monday

All departments will be back at work on Tuesday morning, May 5th 2009.

Easter Weekend Opening Hours

By
Michele Neylon
on Wednesday April 8 2009 20:03 TrackBacks (0) Comments (0)
As this weekend is Easter and a bank holiday our offices will be closed on Monday 13th April.

We will, however, be offering technical support Saturday, Sunday and Monday via the helpdesk as normal, though with reduced hours.

If you have a dedicated server or colo with us please refer to the "out of hours" contact number.

Helpdesk Hours March 17th

By
Michele Neylon
on Wednesday March 11 2009 13:06 TrackBacks (0) Comments (0)
As next Tuesday, March 17th 2009, is St Patrick's Day our offices will be closed.

We will be offering technical support between 10am and 4pm.

If you have a dedicated server or colocation please refer to the "out of hours" contact details.
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