When: Friday 12th and Saturday 13th of September Starting at 22:00 hours
What: All of the new shared hosting and VPS infrastructure, web servers, mail servers, database servers etc will be moved to a new cage in InterXion. This shouldn't result in extensive downtime, but it could be upto 2 hours.
During this time you won't be able to purchase domains, send e-mails, upload files or view/visit any sites on the platform. It'll take around 30 minutes to shut down all the machines and then take around 1 hour to move the cabs to a new cage.
If you have any queries about this please let us know ASAP.
Tomorrow morning at 9am Parallels are upgrading our billing software to version 4.3.3 including Hotfix 01. This will result in our Store and CCP being down for a period of time. Services won't be affected during this time.
We'll be on hand before hand to make sure we're prepared and we'll test everything extensively to make sure there's no bugs after the install.
This will specifically affect only our new platform. i.e. https://store.blacknight.com and https://cp.blacknight.com
Update: 10:00 am August 14th
This hasn't happened yet as we had some complications on the test environment which we've been working on since 7am. I believe we've fixed this issue and we'll hopefully be upgrading the live environment shortly.
Expect the panel and the store to go offline for periods of time upto 11:30am
Update: 11:50 am August 14th
We've tested the upgrades and all appears well. This upgrade has fixed a bug with co.uk registrations and a few other bugs we'd been faced with.
Store and CP should be up and running completely now.
The VPS control panel will be unavailable for approximately 30 minutes from around 7am Irish time tomorrow morning (August 1st, 2008) while some minor patches are applied to the system.
This is to resolve a bug affecting functionality that was brought to light in the last couple of days
On Thursday morning starting at 7am we'll be upgrading our CP system to PBA 4.3 from 4.2. This upgrade will take between 1 and 2 hours and for the duration of it the Customer Control Panel (https://cp.blacknight.com) will be unavailable.
You'll be able to access your VPS via SSH or Plesk/Vzpp by going to it's IP address and port 8443 or 4643 using https.
If you have any questions please let us know.
Hi there,
PEM(PSA as its now called) will be upgraded to version 2.7 tomorrow morning starting at 6am. PEM has some UI and Backend bugs that needed to be fixed that Parallels have included in the 2.7 release. As we're affected by 2 of these bugs we're having them update our install to 2.7 from 2.6.5.
The upgrade of our current system should take about 3 hours. Parallels development/engineering team will be doing this upgrade. There will be approx 3 minutes of downtime per Windows VPS node and upto 35 minutes of downtime to our CP.
We'll post tomorrow with an "all clear" once we've tested everything after the update.
As usual, if you notice any issues please contact us via e-mail (support at blacknight dot ie) or directly on our helpdesk.
Hi there,
In order to change how we manage VEs memory in Virtuozzo we need to restart the Virtuozzo service on each hardware node (for linux VPS only).
We've made all the necessary config changes already. We'll be doing the restarts just before 6pm Irish Time. (2hours from this post time.)