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The above Windows VPS hardware node is experiencing difficulties, we have dispatched a technician to take a look. We hope to have it back online as soon as possible.

Update 09:15 - the server is back online and the affected VPSs are now booting.

As part of our ongoing commitment to bring you the latest in technology improvement, we are performing a major upgrade to our Windows VPS platform. The next server will be upgraded next Thursday, 17/11/11, at 23:00 GMT.

The following VPSs are on this server, and will be offline for the period of this upgrade, which should take no more than 90-120 minutes. We apologise for this downtime, and hope no inconvenience will be caused.

Effected VPSs

78.153.208.160
78.153.209.232
78.153.209.161
78.153.210.20
78.153.210.160
78.153.209.166
78.153.210.203
78.153.210.81
78.153.208.217
78.153.208.163
78.153.210.28
78.153.210.88
78.153.209.142
78.153.210.126

We're currently experiencing some issues with our Windows VPS hardware node: PEMVZWIN02.

As part of our ongoing commitment to bring you the latest in technology improvement, we are performing a major upgrade to our Windows VPS platform. The next server will be upgraded next Monday, 14/11/11, at 23:00 GMT.

The following VPSs are on this server, and will be offline for the period of this upgrade, which should take no more than 90-120 minutes. We apologise for this downtime, and hope no inconvenience will be caused.

Effected VPSs

78.153.208.229
78.153.208.230
78.153.208.248
78.153.209.12
78.153.208.96
78.153.208.185
78.153.209.23
78.153.209.26
78.153.209.29
78.153.209.43
78.153.209.44
78.153.209.48
78.153.209.88
78.153.209.98
78.153.209.97
78.153.209.117
78.153.209.123
78.153.209.153
78.153.208.19

As part of our ongoing commitment to bring you the latest in technology improvement, we are performing a major upgrade to our Windows VPS platform. The second server will be upgraded next Monday, 07/11/11, at 23:00 GMT.

The following VPSs are on this server, and will be offline for the period of this upgrade, which should take no more than 90-120 minutes. We apologise for this downtime, and hope no inconvenience will be caused.

Effected VPSs

78.153.208.116
78.153.208.127
78.153.208.28
78.153.209.211
78.153.208.168
78.153.208.172
78.153.208.169
78.153.208.171
78.153.209.151
78.153.208.62
78.153.208.176
78.153.208.179
78.153.208.184
78.153.210.75
78.153.208.222
78.153.208.223
78.153.209.118
78.153.209.160
78.153.209.164
78.153.209.107

As part of our ongoing commitment to bring you the latest in technology improvement, we are performing a major upgrade to our Windows VPS platform. The first server will be upgraded tomorrow (Wednesday 02/11/11) at 23:00 GMT.

The following VPSs are on this server, and will be offline for the period of this upgrade, which should take no more than 90 minutes. We apologise for this downtime, and hope no inconvenience will be caused.

Effected VPSs

78.153.208.57
78.153.208.86
78.153.208.91
78.153.208.94
78.153.208.111
78.153.208.67
78.153.209.136
78.153.208.155
78.153.211.69

The above Windows VPS Hardware node requires a reboot to correct an issue.

This will be carried out at 22:00 this evening (Thursday 27/10)

The following customer VPSs will be effected:

78.153.196.130
78.153.196.131
78.153.196.133
78.153.196.135
78.153.196.138
78.153.196.139
78.153.196.144
78.153.196.145
78.153.196.152
78.153.196.155
78.153.196.153
78.153.196.161
78.153.196.167
78.153.196.170
78.153.196.171
78.153.196.172
78.153.196.173
78.153.196.177
78.153.196.178
78.153.196.180
78.153.196.65
78.153.196.62
78.153.197.33

 

We apologise for any inconvenience this may cause.

There is an issue with the control panel system and Windows subscriptions at the moment.  We have raised it with the control panel vendors and hope to have it resolved as soon as possible.

Please note that this should not affect your websites or email access at all, it is just the communication between the control panel and windows subscriptions specifically.  This may prevent you from logging in to cp.blacknight.com if you only have a Windows subscription (or a Windows subscription is the default subscription on your account), or from selecting a windows plan under Select Subscription if you have multiple subscriptions.


Update - 15:06: I'm afraid this issue is not yet resolved but the entire pem service needed to be restarted to help resolve it.  This would have brought down the cp.blacknight.com login screen itself for all users.  We hope to have this back up shortly.

Update - 15:15: This issue should be fully resolved now.

Summary: The above named Windows VPS node is being hard rebooted because it has become unresponsive. We estimate around 15 minutes for all the VPS' to come back online.

The following list of Containers are affected:

78.153.196.92
78.153.196.87
78.153.196.101
78.153.196.102
78.153.196.075
78.153.196.103
78.153.196.104
78.153.196.105
78.153.196.114
78.153.196.115
78.153.196.116
78.153.196.117
78.153.196.124
78.153.196.191
78.153.196.194
78.153.196.195
78.153.196.197
78.153.196.199
78.153.196.216

Summary: Customers have reported issues of slow database access to us. We're investigating this at present. It doesn't appear to be a problem on the mysql servers themselves or a network issue. It may well be a problem with DNS. We'll post further updates when we have more information.

Update: 09:40: We believe that we had found a fix for this and we notified customers of same however we're still working on this issue. It is most certainly a DNS problem. It appears to be related to the stateful firewall on the client DNS servers.

Update: 09:51: This issue is resolved for the moment. We're reviewing a number of factors that may have caused this issue. It _is_ DNS related but we haven't found the exact cause just yet.