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This server is currently experiencing difficulties serving HTTP traffic.

 

We are aware of the issue, and hope to have a resolution as soon as possible.

 

Update 10:25 - All services have returned to normal.

When: Monday August 16th from 02:00 until 8am

What: Control panel software, provisioning system, Agents on all hardware nodes, mysql nodes, web servers will all be upgraded from version 2.9.4 to version 5.0. During this window access to the control panel will be restricted. However e-mail, hosting etc services should not be affected by this upgrade.

Changes made to webspaces, new or existing e-mail accounts added or modified, new database creations etc during this window would be ill advised.

Services Affected:

cp.blacknight.com - Control Panel only.

Windows Shared hosting servers may be restarted. only if the upgrade of the management application proves to be problematic.

Linux Shared hosting servers may be restarted. only if the upgrade of the management application proves to be problematic.

Exchange Servers may be restarted, but due to the design of the Hosted Exchange no downtime should be noticed.

Qmail servers will have their imap/pop3/smtp services restarted as new versions of the software get put in place. Also changes may be made to LDAP so there could be intermittent authentication issues.

Sitebuilder servers should not be affected.

VPS nodes will have some software upgraded, but end users should experience no downtime.

Domain registrations and modifications will not be affected by this upgrade.

Update 07:40 Monday 16th:

The upgrade is still being performed at the moment, but it's in it's final stages. We'll post an "all clear" notice when it's complete.

Update 08:45 Monday 16th:

During the upgrade Parallels appear to have broken the provisioning system somehow. As this drives the Control Panel the CP is still down. They're working to resolve this issue but we've got no ETA as of yet.

Update 1045
The maintenance and upgrade has been completed. If anyone has any specific issues post-upgrade please contact our helpdesk

We are currently experiencing issues with our Windows Shared hosting node Pendgraon.

Our engineers are working to resolve this currently and we expected to have it resolved shortly.


UPDATE 11:55 - Our engineers are on site and working on this issue. The server is having issues with some services causing it not to boot.

UPDATE 14:04 - This issue seems to lie within the hardware of the old server. We're moving the data onto a new server at the moment. ETA until the server is online is 2 hours.

UPDATE 20:15 - This issue is now resolved. The fix took much longer than anticipated but the machine has been moved to more modern hardware and new hard drives as a result of this issue. The underlying problem which caused the issue will be diagnosed tomorrow during business hours but we don't expect any further disruption to customers services.

Summary: After last nights maintenance window some IP ranges (not all) were not allowing ftp to work properly. This was due to a missing policy-map on the firewall that instructs it to inspect all ftp traffic and track statefull and passive connections.

This morning this policy-map was put back in place around 08:40 and since then ftp is checking out from all NAT'd connections. Non NAT'd connections wouldn't have experienced any connection problems to FTP.

This issue is resolved.

We are currently experiencing issues with one of our windows VPS hardware nodes, PEMVZWIN02.

Our engineers are resolving this issue as quick as they can.

The affect VPS nodes are:
The affected nodes are:
78.153.208.116  VPS-238
78.153.208.123  VPS-258
78.153.208.16   VPS-262
78.153.208.127  VPS-282
78.153.208.28   VPS-287
78.153.209.211  VPS-288
78.153.208.154  VPS-317
78.153.208.168  VPS-331
78.153.208.149  VPS-337
78.153.208.170  VPS-341
78.153.208.172  VPS-342
78.153.208.169  VPS
78.153.208.171  VPS-344
78.153.209.151  VPS-346
78.153.208.15   VPS-347
78.153.208.62   VPS-353
78.153.208.176  VPS-354
78.153.208.177  VPS-355
78.153.208.179  VPS-357
78.153.208.184  VPS-362
78.153.210.75   VPS-387
78.153.208.205  VPS-390
78.153.208.218  VPS-407
78.153.208.222  VPS-409
78.153.208.223  VPS-410
78.153.209.118  VPS-620
78.153.209.160  VPS-664
78.153.209.164  VPS-667
78.153.209.176  PARTYCENTRAL
78.153.209.107  VPS-710

Once any information is available we'll have it posted here for you.

UPDATE 08:35: The node is now back online. The VPSs on the node are now booting up. All services should be fully restored shortly. I'll continue to keep this post up to date.

UPDATE 08:44: All VPSs are now back online.

All of our Windows 2003 Shared Hosting Servers that are accessed under cp.blacknight.com will be rebooted at 23:00 tonight to apply a Microsoft Hotfix.

Dowtime will be no more than 10 minutes.

This server requires some unscheduled downtime to apply some Windows Updates. This will take place at 8am tomorrow (Monday 28/06) - downtime is expected to be under 1 hour.

 

Update: 09:14 - The update is taking a little longer than expected. We are in the last stages of the update, and hope to be back up and running in the next 10-15 minutes

Update: 09:30 -  The update was successfully applied, and services have returned to normal.

We are currently experiencing issues with the Windows VPS Hardware Node PEMVZWIN04. Our engineers are currently in the middle of resolving this issue and will respond with an update once one is available.

We are experiencing problems with one of the Name Servers for our legacy shared-hosting services.

 

These should not be service effecting.

At 23:00 tonight all Windows Shared Hosting servers accessed under cp.blacknight.com will be rebooted. Downtime will be minimal.